When you open the Website, our servers automatically record information that your browser sends. This data may include information such as your device’s IP address, browser type and version, operating system type and version, language preferences or the webpage you were visiting before you came to the Website and Services, pages of the Website and Services that you visit, the time spent on those pages, information you search for on the Website, access times and dates, and other statistics.

Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding the usage and traffic of the Website and Services. This statistical information is not otherwise aggregated in such a way that would identify any particular User of the system.

You can access and use the Website and Services without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the features offered on the Website, you may be asked to provide certain Personal Information (for example, your name and e-mail address).

We receive and store any information you knowingly provide to us when you create an account, make a purchase, or fill any forms on the Website. When required, this information may include the following:

• Account details (such as username, unique user ID, password, etc.)
• Contact information (such as email address, phone number, etc.)
• Basic personal information (such as name, country of residence, etc.)
• Payment information (such as credit card details, bank details, etc.)

You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the features on the Website. Users who are uncertain about what information is mandatory are welcome to contact us.

We act as a data controller and a data processor when handling Personal Information, unless we have entered into a data processing agreement with you in which case you would be the data controller and we would be the data processor.

Our role may also differ depending on the specific situation involving Personal Information. We act in the capacity of a data controller when we ask you to submit your Personal Information that is necessary to ensure your access and use of the Website and Services. In such instances, we are a data controller because we determine the purposes and means of the processing of Personal Information.

We act in the capacity of a data processor in situations when you submit Personal Information through the Website and Services. We do not own, control, or make decisions about the submitted Personal Information, and such Personal Information is processed only in accordance with your instructions. In such instances, the User providing Personal Information acts as a data controller.

In order to make the Website and Services available to you, or to meet a legal obligation, we may need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Any of the information we collect from you may be used for the following purposes:

• Create and manage user accounts
• Fulfill and manage orders
• Deliver products or services
• Improve products and services
• Send administrative information
• Send marketing and promotional communications
• Send product and service updates
• Respond to inquiries and offer support
• Request user feedback
• Improve user experience
• Deliver targeted advertising
• Enforce terms and conditions and policies
• Protect from abuse and malicious users
• Respond to legal requests and prevent harm
• Run and operate the Website and Services

Processing your Personal Information depends on how you interact with the Website and Services, where you are located in the world, and if one of the following applies: (i) you have given your consent for one or more specific purposes; this, however, does not apply, whenever the processing of Personal Information is subject to California Consumer Privacy Act; (ii) provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof; (iii) processing is necessary for compliance with a legal obligation to which you are subject; (iv) processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (v) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party. We may also combine or aggregate some of your Personal Information in order to better serve you and to improve and update our Website and Services.

Note that under some legislations we may be allowed to process information until you object to such processing by opting out, without having to rely on consent or any other of the legal bases. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

In case of Services requiring payment, you may need to provide your credit card details or other payment account information, which will be used solely for processing payments. We use third-party payment processors (“Payment Processors”) to assist us in processing your payment information securely.

Payment Processors adhere to the latest security standards as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. Sensitive and private data exchange happens over a SSL secured communication channel and is encrypted and protected with digital signatures, and the Website and Services are also in compliance with strict vulnerability standards in order to create as secure of an environment as possible for Users. We will share payment data with the Payment Processors only to the extent necessary for the purposes of processing your payments, refunding such payments, and dealing with complaints and queries related to such payments and refunds.

Please note that the Payment Processors may collect some Personal Information from you, which allows them to process your payments (e.g., your email address, address, credit card details, and bank account number) and handle all the steps in the payment process through their systems, including data collection and data processing. Where necessary for processing future or recurring payments and subject to your prior consent, your financial information will be stored in encrypted form on secure servers of our Payment Processors. The Payment Processors’ use of your Personal Information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this Policy. We suggest that you review their respective privacy policies.

Depending on the requested Services or as necessary to complete any transaction or provide any Service you have requested, we may share your information with our affiliates, contracted companies, and service providers (collectively, “Service Providers”) we rely upon to assist in the operation of the Website and Services available to you and whose privacy policies are consistent with ours or who agree to abide by our policies with respect to Personal Information. We will not share any personally identifiable information with third parties and will not share any information with unaffiliated third parties.

Service Providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements. Service Providers are given the information they need only in order to perform their designated functions, and we do not authorize them to use or disclose any of the provided information for their own marketing or other purposes.

We may also disclose any Personal Information we collect, use, or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

We will retain and use your Personal Information for the period necessary to comply with our legal obligations, as long as your user account remains active, until our and our affiliates and partners obligations are fulfilled, to enforce our agreements, resolve disputes, and unless a longer retention period is required or permitted by law.

We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the expiration of the retention period.

Your Rights Under the CCPA

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

1. Right to Know: You can request information about the categories and specific pieces of Personal Information we have collected about you, the sources of that information, our business purposes for collecting it, and the categories of third parties with whom we share it.
2. Right to Delete: You can request that we delete any Personal Information we have collected from you, subject to certain exceptions.
3. Right to Opt-Out: You can request that we do not sell your Personal Information. We do not sell Personal Information.
4. Right to Non-Discrimination: You have the right not to be discriminated against for exercising any of your CCPA rights.

To exercise your rights, please contact us using the contact details provided in this document. We may need to verify your identity before processing your request. Your request must include enough information for us to verify that you are the person you claim to be or an authorized representative of that person. If you make a request through an authorized representative, we may require proof of authorization.

Please read the Cookies Policy. 

We use third-party analytics tools that use cookies and similar technologies to collect information about your usage of our website and services. This information helps us improve our services. We do not use these tools to collect any personally identifiable information and we do not associate this information with any individual user.

Our website does not respond to Do Not Track signals from browsers. However, some third-party websites may track your browsing activities when they serve you content.

We may allow third-party companies to place advertisements on our website. These companies may use cookies and other tracking technologies to collect information about your activities on our website and other sites to provide you with targeted advertising.

Our website may include social media features, such as the Facebook, Twitter, Instagram and other social media channel buttons. These features may collect your IP address and the page you are visiting on our site, and may set a cookie to function properly. Your interactions with these features are governed by the privacy policy of the respective provider.

We offer newsletters and promotional emails. You can subscribe at any time, and we are committed to keeping your email address confidential. You can opt out of these communications by following the unsubscribe instructions in the emails or by contacting us directly.

We offer push notifications that you can subscribe to at any time. These notifications are sent via a third-party provider and are linked to a device token unique to your device. To stop receiving notifications, adjust your device settings accordingly.

Our website may contain links to other resources that are not controlled by us. We are not responsible for the privacy practices of these resources. We encourage you to read their privacy policies.

We use administrative, technical, and physical safeguards to protect your personal information. However, we cannot guarantee the absolute security of your information.

If a data breach occurs, we will take appropriate measures, including notifying affected individuals if required by law. We will also post a notice on our website.

We may update this policy at any time. When we do, we will revise the “last updated” date at the bottom of this page. Your continued use of our services after the changes take effect signifies your acceptance of the new policy.

By using our website and services, you acknowledge that you have read and agree to this policy. If you do not agree, please do not use our services.